Privacy Policy & Terms of Use
Last updated: July 28, 2026
This page explains how the app "مركز الخدمات الالكترونية" (operated by Electronic Service Center) handles your personal data and sets out the terms that govern your use of the app. By downloading or using the app, you agree to both the privacy practices described below and the terms of use. Please read this document carefully.
Acceptance of Terms
By accessing or using the "مركز الخدمات الالكترونية" mobile application (the "App"), you agree to be bound by these Terms of Use and Privacy Policy (collectively, the "Terms"). If you do not agree to these Terms, you must not use the App.
License to Use the App
Electronic Service Center grants you a limited, non‑exclusive, non‑transferable, revocable license to use the App on your personal mobile device for the purpose of browsing and purchasing electronic products and accessing related services. This license is subject to your compliance with all terms and conditions in this document.
Apple App Store Additional Terms
Agreement Between User and Developer Only
This agreement is between you and Electronic Service Center only, and not with Apple Inc. ("Apple"). Apple is not responsible for the App or its content.
Scope of License
You may use the App only on Apple‑branded devices that you own or control, and as permitted by the Apple App Store Terms of Service.
Maintenance and Support
Electronic Service Center is solely responsible for providing any maintenance and support services for the App, as required under applicable law. Apple has no obligation to furnish such services.
Warranty and Refunds
To the maximum extent permitted by law, Apple has no warranty obligation whatsoever with respect to the App. Any claims regarding product defects or failures in the App are the responsibility of Electronic Service Center. Refunds for purchases made through the App are governed by the policies of Electronic Service Center, not Apple.
Product and Intellectual Property Claims
Electronic Service Center is responsible for addressing any claims from you or any third party relating to the App, including product liability claims, intellectual property infringement claims, and any failure to comply with consumer protection laws. Apple is not obliged to handle such claims.
Third‑Party Beneficiaries
Apple and its subsidiaries are third‑party beneficiaries of this agreement. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third‑party beneficiary.
Google Play Additional Terms
Agreement Between User and Developer Only
This agreement is between you and Electronic Service Center only, and not with Google LLC or its affiliates ("Google"). Google is not responsible for the App or its content.
Distribution Compliance
The App is distributed via Google Play in compliance with the Google Play Developer Distribution Agreement and the Google Play Developer Program Policies.
Google Play Terms of Service
Your use of the App is also subject to the Google Play Terms of Service. Google is not a party to this agreement and has no obligations or liabilities with respect to the App or your use of it.
User Accounts and Your Responsibilities
To access certain features of the App, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process and to update it as necessary. You must notify us immediately of any unauthorized use of your account.
Acceptable Use
You agree not to use the App for any unlawful purpose or in violation of these Terms. Prohibited activities include, but are not limited to: (a) attempting to interfere with the App’s security or performance; (b) uploading viruses or malicious code; (c) using the App to send unsolicited communications; (d) impersonating any person or entity; and (e) violating any applicable local, national, or international law.
E‑Commerce Terms and Transactions
Product Availability and Pricing
All products offered through the App are electronic goods and accessories. Prices and product availability may change at any time without notice. Listed prices exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to limit quantities and to refuse service to any customer. We also reserve the right to cancel orders affected by pricing errors or incorrect product information, even after an order has been confirmed.
Orders and Payments
By placing an order, you represent that you are authorized to use the chosen payment method and agree to pay all charges (including shipping fees and taxes) at the prices in effect when the order is placed. Accepted payment methods include Shopify Payments, credit and debit cards, and other third‑party payment gateways as made available in the App. Electronic Service Center may accept, refuse, or cancel any order at its discretion, for example due to pricing errors, system errors, or suspected fraud.
Shipping, Returns and Refunds
Shipping options, delivery times, and return/refund conditions are governed by our Shipping Policy and Return and Refund Policy, which are incorporated into these Terms by reference. Risk of loss and title for purchased items pass to you upon our delivery of the items to the carrier. Electronic products may be subject to manufacturer warranties; please refer to the product documentation for details.
Product Reviews and User Content
By submitting reviews, photos, or other content within the App, you grant Electronic Service Center a non‑exclusive, royalty‑free, perpetual, worldwide, and irrevocable license to use, reproduce, modify, and display that content for promotional and marketing purposes. We may moderate, edit, or remove content that is abusive, spam, unlawful, or otherwise violates these Terms, but we are not obligated to monitor user content.
Information We Collect
Information You Provide
When you create an account, place an order, or contact support, we collect personal information such as your name, email address, phone number, shipping and billing addresses, order history, account credentials, and any information you submit in reviews or support messages.
Payment Information
When you make a purchase, your credit or debit card details are entered directly into and processed by our payment provider (Shopify Payments or an applicable third‑party gateway). Electronic Service Center does not store full card numbers on its own systems. We may retain a hashed or tokenized reference for transaction record‑keeping.
Information Collected Automatically
We automatically collect certain device and usage information, including device model, operating system version, app version, device identifiers, IP address, language and region settings, in‑app activity (such as products viewed and searches performed), and crash and diagnostic data.
Information From Cookies and Similar Technologies
We use cookies, SDKs, and mobile identifiers for session handling, analytics, and measuring marketing performance. These technologies help us improve the App and personalize your experience. You can manage cookies through your device settings.
Push Notification Tokens
If you grant permission, we collect a push notification token to send you order updates, shipping confirmations, and (with your opt‑in) marketing messages. You can revoke this permission at any time in your device settings.
How We Use Your Information
We use your information for the following purposes:
- Fulfilling and delivering orders
- Processing payments and preventing fraud
- Providing customer support
- Managing your account
- Sending order and shipping updates
- Sending marketing messages only where you have opted in and with a clear way to opt out
- Personalising product recommendations
- Measuring and improving app performance
- Complying with legal and tax obligations
How We Share Your Information
We may share your personal information with the following categories of recipients:
- The e‑commerce platform hosting the store (Shopify)
- Payment processors (e.g., Shopify Payments)
- Shipping and fulfilment carriers
- Analytics and crash‑reporting providers (e.g., Firebase, Google Analytics)
- Push‑notification and marketing providers
- Government or law‑enforcement bodies where legally required
We do not sell your personal information to third parties. In the event of a business transfer such as a merger or acquisition, your data may be transferred to the successor entity.
Data Retention and Security
We retain your personal data for as long as your account is active, plus any additional period required by legal, tax, and accounting obligations. We implement appropriate safeguards, including encryption in transit, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
You have the following rights regarding your personal data: access, correction, deletion, portability, restriction of processing, objection to processing, and withdrawal of consent. To exercise these rights, please contact us at the email address below. We will respond within the period required by applicable law.
European Economic Area and United Kingdom (GDPR)
If you are located in the European Economic Area or the United Kingdom, our legal bases for processing your data include contract performance (to fulfill orders), legitimate interests (to improve the App and prevent fraud), consent (for marketing and analytics where required), and legal obligation. You have the right to lodge a complaint with a supervisory authority.
California (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, to delete it, to correct inaccuracies, to opt out of the sale or sharing of your personal information, and to not be discriminated against for exercising these rights. We do not sell your personal information.
Children's Privacy
The App is not directed at children under the age of 13 (or the higher minimum age set by local law). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.
Account and Data Deletion
You can request deletion of your account and associated data by using the in‑app account settings option or by sending a request to esclibya@gmail.com. We will process your request within a reasonable timeframe (typically 30 days). Please note that certain records may need to be retained afterwards for legal, tax, or fraud‑prevention reasons.
Intellectual Property
The App and all content, trademarks, logos, and software used in connection with the App are the property of Electronic Service Center or its licensors. You may not reproduce, modify, distribute, or create derivative works without our prior written consent.
Third‑Party Services
The App integrates with the following third‑party services: Shopify (e‑commerce platform), Firebase (analytics and crash reporting), and Google Analytics (analytics). Each third‑party service has its own privacy policy and terms of use. Electronic Service Center is not responsible for the practices of these third parties.
Disclaimers and Limitation of Liability
The App is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Electronic Service Center disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. In no event shall Electronic Service Center be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the App, even if advised of the possibility of such damages. Your sole remedy is to discontinue use of the App.
Termination
We may terminate or suspend your access to the App at any time without notice for conduct that violates these Terms or is otherwise harmful to us or other users. Upon termination, your license to use the App ceases, and we may delete your account and data subject to our data retention practices.
Governing Law
These Terms are governed by the laws of Libyan Arab Jamahiriya. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Libyan Arab Jamahiriya.
Changes to This Policy
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the App after the changes take effect constitutes your acceptance of the revised Terms.
Contact
If you have any questions about these Terms or wish to exercise your privacy rights, please contact us:
Email: esclibya@gmail.com
Website: https://esclibya.com